Shift Left to scale your IT Support
Grow without growing your team. Let junior technicians deliver senior level outcomes.
IT support is changing rapidly
Ticket Volume
Ticket volume continues to rise, and support agents spend too much time handling repetitive issues.
Hiring and retaining talent is hard
Attracting and keeping experienced IT talent remains difficult in a highly competitive market.
Hybrid Work Complexity
Distributed teams mean more endpoints to monitor and more blind spots to fix.
Realtime support is essential
Users want instant resolutions when a technical glitch is causing productivity loss.
NetZen reimagines IT support with AI at its core
Realtime Support
Users are impatient, give them a 24X7 Self Serve that helps resolve issues in realtime.
For issues that can't be resolved by AI, a ticket is created with a clear problem statement and diagnostic data attached.
Solves problems on end user devices, installs approved software, creates procurement requests and more.
Fewer tickets,Higher first-time resolution,Happier end users
NetZen AI gives you an agent that works like an extension of your IT team. It takes on routine tickets, resolves common issues instantly, and keeps end users productive while easing the load on your support staff.
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Still have questions?
Maybe these answers will help.
NetZen is an AI powered IT support platform built to resolve real day to day issues for end users on behalf of MSPs and entreprise IT teams. It combines advanced AI with deep integrations across IT environments to diagnose problems, guide users and resolve issues automatically. NetZen works alongside human support teams by handling repetitive frontline work at scale so IT professionals can focus on higher value impactful work while users get fast, consistent support.
Yes, dramatically. If your ticket queue is filled with WiFi issues, application problems, VPN troubles, or device glitches, it is time for NetZen AI. NetZen clears that backlog using end user diagnostics and a smart knowledge base, so your team can focus on strategic work instead of repetitive tasks.
Traditional ITSM systems just track tickets. NetZen doesn't just organize requests, it resolves them. It gives instant answers, fixes issues automatically, and learns from every interaction so the next problem is faster to solve.
NetZen still helps by opening the ticket, categorizing it, and handling initial triage. When a ticket reaches a human, all context and diagnostics are already included, reducing back and forth. The Ticket Copilot then helps IT agents craft better solutions faster.
It's live in a day. No consultants. Just connect your tools (Slack, Teams, your ITSM, etc.) and let NetZen handle support right where it's already happening.
NetZen is built with enterprise-grade security from day one. We use end-to-end encryption, secure data centres and role based access controls to ensure your data is protected at all times. Your data stays in your environment, and we never train our models on your proprietary information.