AI Service Desk platform
We empower customer support and service desk teams with AI Agents.
We integrate with top ticketing solutions
Everything you need to run your Service Desk.
Integrate directly with your existing apps—no replacements or per-app AI costs.
Self Serve for End Users
Empower users to run diagnostics and fix common issues in seconds—no IT ticket required.
Automatic Ticket Triage
AI auto-summarizes user issues and enriches tickets with technical context.
Smart Resolutions
Automatically surface similar tickets and proven resolution steps as the issue is typed.
Workflow Automation
Design AI-powered flows for common issues, FAQs, or setup guides—no coding required.
Frequently asked questions
If you can’t find what you’re looking for, email us at sales@netzenai.com.
What makes NetZen AI different from other AI support desk tools?
NetZen AI’s agentic reasoning engine navigates complex business policies to resolve issues end-to-end. From day one, it learns from your historical support data to build workflow policies, identify knowledge gaps, and create new help center content. With AI agents that discover what needs attention, solve issues automatically, triage tickets intelligently, and assist your support desk, your team works faster, reduces costs, and delivers exceptional customer experiences across every channel.What system(s) do I need to use NetZen AI?
NetZen AI integrates seamlessly with existing customer support systems such as Zendesk, Service Now, and other major CRM platforms.
What AI Agents do you have for Support Desk?
NetZen AI delivers a complete suite of intelligent agents for every stage of the support experience:
- Resolve – Instantly handles recurring customer issues across chat, email and more.
- Support Guide – Equips support teams with real-time insights, suggestions, and context to respond with confidence.
- Ticket Routing – Smartly categorizes, prioritizes, and routes requests to the right destination in less time.
- Enrich – Pinpoints knowledge gaps and generates fresh, accurate help content.
Working together, these agents accelerate resolutions, lighten team workloads, and elevate customer satisfaction across every channel.
What types of problems can AI solve in Support Desk?
NetZen AI tackles the full spectrum of support challenges—from resolving repetitive inquiries to intelligently routing and prioritizing tickets, and uncovering insights to strengthen your help content. Trained on your historical data, it acts as an extension of your team, delivering accurate, personalized support that accelerates response times, boosts Support Desk productivity, and elevates the customer experience.What customer support channels do you cover?
Our AI agent works across chat, email, Slack, mobile apps, and API channels—ensuring you deliver consistent, high-quality support wherever your customers are.