What is NetZen AI?
Netzen AI is the generative-AI platform that turns every device and every ticket into a self-solving opportunity.
Our dual copilots work in tandem:
- Zen End-User Copilot — embedded on laptops, phones, and browsers, it runs 100 + enterprise-grade diagnostics, fixes common issues in seconds, and guides users through the rest.
- Support Agent Copilot — lives inside your ITSM tool, auto-attaches rich telemetry to each ticket, and delivers step-by-step resolutions without costly escalations.
The result? Customers see 35 % ticket deflection, 50 % faster MTTR, and 45 % lower cost per ticket in the first 90 days—backed by SOC 2-ready security and a pay-as-you-grow SaaS model.
AI that fixes problems, not just answers questions—welcome to Netzen AI.
Featured
Tuesday, March 11, 2025
Generative AI is no longer just answering FAQs—it’s diagnosing Wi-Fi drops, auto-resolving tickets, and cutting IT support costs by nearly half. In this post we unpack how on-device copilots, smart triage panels, and AI-driven workflows slash MTTR, boost agent productivity, and deliver happier users—all through real-world examples and a 90-day rollout playbook.
NetZen AI Team
Saturday, March 8, 2025
Zen Copilot turns every laptop, tablet, and browser into its own IT first responder—running enterprise-grade diagnostics, auto-fixing common glitches in under two minutes, and deflecting more than one-third of tickets before they ever reach the help desk.
NetZen AI Team
Saturday, March 8, 2025
Zen Support Copilot embeds generative-AI triage and one-click fixes directly inside Zendesk, ServiceNow, and other ITSM tools, so agents open a ticket and instantly see root-cause insights, targeted diagnostics, and safe self-heal actions—cutting resolution time in half and erasing countless escalations without ever leaving the ticket view.
NetZen AI Team